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Déc, 2016

Charte qualité

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Choisir ABELO c’est choisir la qualité, le sérieux et la tranquillité…


Services personnalisés :

ABELO s’engage à réaliser avec vous l’étude de vos besoins personnels.


Confidentialité et Confiance :

ABELO s’engage à respecter la confidentialité des informations vous concernant. Nos agents s’engagent à ne rien divulguer de leur activité au sein de votre domicile.

Chaque intervenant, quelque soit son emploi, a fournit un extrait de casier judiciaire lors de son embauche.


Sécurité et assurance :

ABELO s’engage à déclaré parfaitement tous ses salariés. Nos prestations et nos intervenants sont couverts par notre assureur : nous vous offrons toutes les garanties de fiabilité et de sécurité.


Transparence des informations :

ABELO s’engage à vous remettre un devis détaillé et précis. Il est GRATUIT et SANS ENGAGEMENT. Il vous permet d’évaluer clairement votre budget. Vous pourrez demander à le modifier comme bon vous semble avant d’établir votre contrat. Toute l’information relative à la fiscalité vous sera également donnée.


Former et Professionnaliser – Améliorer les conditions de travail et les rémunérations :

ABELO s’engage à vous proposer que des agents qui ont fait preuve de leur expérience dans le service à domicile chez le particulier et/ou justifiant de diplômes ayant attrait aux fonctions de l’aide à domicile.

ABELO s’engage à former régulièrement ses intervenants tout au long de leur carrière professionnelle au sein de l’entreprise, afin de vous garantir le professionnalisme et la sécurité.

ABELO s’engage à améliorer les conditions de travail et à reconnaître leur professionnalisme (encadrement médical, mise à disposition d’équipements, rémunérations au-delà des minima…).


Suivi Qualité / Contrôle :

ABELO s’engage à vous contacter régulièrement pour avoir votre avis sur nos prestations et écouter vos suggestions.

Chaque client disposera d’un cahier de liaison, fourni par ABELO, dans lequel pourra être notée toute remarque ou observation, du client ou de l’agent.

Un responsable clientèle effectuera régulièrement des enquêtes de satisfactions et, avec votre accord, des contrôles qualité des prestations à votre domicile.


Respect du contrat :

ABELO s’engage à respecter l’intégralité du contrat de prestation. Une fiche détaillée d’intervention pourra être réalisée par le client. Elle décrira les tâches qui seront à réaliser, les restrictions et les recommandations particulières. Elle sera à la disposition de l’intervenant.



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